Terms and Conditions

CARE
Please keep your jewelry in the pouch it arrived in. All materials and metals will oxidize and/or stain over time, depending on your body’s chemistry and contact with perfumes and lotions– we recommend you put your jewelry on last to minimize this exposure. To clean jewelry, we suggest using a damp cloth and a dry polishing cloth for metals.

PRODUCT INFORMATION
The Ettiket products displayed on this site are available in select retail boutiques in United States. The prices displayed at Ettiket.com are exclusive to us, are quoted in U.S. Dollars, and are valid and effective only in the United States. The pricing of our products in retail boutiques is at the sole discretion of the boutiques and is not regulated by us. We provide accurate information on our products to the best of our knowledge. We are not held responsible if any product description is deemed inaccurate or if our supply sources provide inaccurate information to us.

COLORS & MATERIALS
Each Ettiket piece is handcrafted especially for you. Materials are natural and can vary in size, color, and shape. We have made every effort to display our products as accurately as possible. We do promise that the integrity of the design will be maintained, but your piece will have a touch of individuality.

CUSTOM DESIGN
Please email us at customerservice@ettiket.com. Please note, all sales involving custom work are final.

TAX
All items shipped to addresses in the state of New York will be charged sales tax.

SHIPPING & TRACKING
All pieces are individually handmade upon order. Pieces ordered usually take 1-2 weeks to produce and ship. If you need something shipped immediately, please email us at customerservice@ettiket.com and we will try our best to send your package as soon as possible. All pieces are shipped via USPS ground. Charges are determined by USPS and factor in distance, commercial vs residential destination and insured value. Once your order ships, you will receive an email confirmation with tracking information.

RETURNS AND REPAIRS
All items purchased from Ettiket.com may be returned within 7 days of receipt of merchandise for exchange or credit only. We are unable to accept returns for items bought in a retail store or another website. Returns will not be processed without a Return Authorization # (RA#). Please follow the following process:

Email customerservice@ettiket.com the following information:
Style name
Your name
Date of purchase
Order #

Reason for return
You will then receive an RA#. Pack and securely seal the merchandise in its original packaging and send. We recommend you insure the return packages to Ettiket. This will provide you with recourse on your package, as we cannot accept responsibility for packages that we do not ship ourselves. All costs related to return shipping are paid by the customer. Original shipping charges for returns are not credited unless there is a defect in the merchandise.

Send merchandise along with RA# and original invoice to:
Ettiket, 555 Brush 2811, Detroit, MI 48221
Please follow the same process for repairs.

PAYMENT
We use PayPal for payments and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). We guarantee that your purchase is 100% secure.

PRIVACY POLICY
This site, any portion of this site, or the products it sells may not be reproduced, duplicated, copied, sold, resold, or otherwise exploited for any commercial purpose that is not expressly permitted by ETTIKET. Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that are part of this Site (collectively, the “Contents”) are copyrights, trademarks, trade dress, and/or other intellectual property owned, controlled or licensed by ETTIKET. The Site as a whole is protected by copyright and trade dress, all worldwide rights, titles, and interests in and to which are owned by ETTIKET.